Your organization completes an online self-assessment. This may take between 1-6 hours.
An independent auditor is assigned to review the self-assessment. This takes up to 24 hours.
If required, the auditor may request additional documentation and/or a site visit.
The auditor will also decide whether or not you meet the Standard for certification.
On successful certification your organization will be sent your Quality in Business Certification via email within 72 hours.
If the Council decides not to issue a certification, your organization will be notified. You will have up to 4 opportunities to re-do the assessment and meet any recommendations provided by the auditor. If you do not meet the standard or satisfactorily implement the recommendations within the original six-month period, you must wait another 12 months before attempting certification again.